Delivery terms for the Crema web store

Buying

The products can be ordered via our online store. Add the selected products to the shopping cart and proceed to checkout where you can enter your delivery information, choose the delivery method and pay for the order. After a successful payment transaction, your order is registered at Crema and you will receive a notification both on the screen and in your email.

The products are sold by Crema / PPL Media Ltd. The prices include Finnish VAT. Depending on the shipping country, the final price may change to reflect the VAT in your country. Should this happen, you will get notified of this during the checkout process, and you can review the changed prices before ordering. We reserve the right to price changes.

Orders that are shipped within EU We deliver to all EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus*, Czechia, Denmark, Estonia, Finland, France, Germany, Greece*, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta*, Netherlands, Poland, Portugal*, Romania, Slovakia, Slovenia, Spain* and Sweden.

*Please note that we can’t currently deliver electric appliances to Malta, Cyprus, Canary Islands, Balearic Islands, Azores, Madeira or the Greek Islands.

EU businesses with a valid EU VAT number can purchase without VAT.

Orders that are shipped outside the EU Orders outside the EU are shipped without VAT. The recipient is responsible for possible local duties, taxes and charges related to the order. We currently ship to the following countries in addition to all EU countries: Albania, Algeria, Andorra, Antigua and Barruda, Argentina, Armenia, Australia, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Bosnia Herzegovina, Brazil, Brunei, Canada, Canary Islands, Chile, China, Colombia, Costa Rica, Egypt, Equatorial Guinea, Faroe Islands, Guernsey, Hong Kong, Iceland, India, Isle of Man, Japan, Jordan, Kazakstan, Kuwait, Lebanon, Lichtenstein, Macao, Malaysia, Maldives, Mauritius, Moldova, Montenegro, Morocco, Mexico, New Zeeland, North Macedonia, Norway, Oman, Panama, Peru, Paraguay, Qatar, San Marino, Saudi Arabia, Serbia, Seychelles, Singapore, South Africa, South Korea, Switzerland, Taiwan, Thailand, Tunisia, Turkey, Turkmenistan, Trinidad & Tobago, Ukraine, United Arab Emirates, Uruguay, USA, Åland Islands.

If your country is not listed as a delivery country, you can always ask for shipping possibilities to your country from our customer service.

Registered customers

You can choose to register yourself as a Crema customer. This is not necessary and you can always order without registering. By registering yourself as our customer, you benefit in the following ways:

• You can browse your order history.
• You can maintain different shipping addresses (for example home and work addresses) and select the address without the need for entering the information again.
• You can maintain your shopping cart and favourite products between different devices.

Payment methods

You can use the following payment methods in our web store:

• Visa, MasterCard, American Express and Visa Electron cards
• PayPal
• Finnish bank payments: Nordea, Danske Bank, Aktia, Osuuspankki, Säästöpankki, POP Pankki, Ålandsbanken, S-Pankki, Handelsbanken, Oma SP
• MobilePay
• Klarna Invoice
• Klarna part payment
• Invoice for businesses

Payment processor contact information

Adyen acts as a collecting payment service provider and is an authorized Payment Institution. In domestic bank payments, Adyen uses the Finnish payment service provider Paytrail Plc, which will also be shown as the recipient on your bank statement. For card payments, Crema or PPL Media Oy is shown as the payment recipient on your card statment. Adyen will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Delivery of the orders

EU countries The orders are shipped as parcels. All parcels receive a tracking code which you can use to track the delivery. Please make sure your contact information (name, address, e-mail address, phone number) are correct so we can contact you in case there are any issues with your shipment. If your parcel should return to us as unclaimed/unable to deliver due to incorrect contact information, an additional return fee will be charged.

Non-EU countries Orders outside EU are delivered without VAT. The recipient is responsible for possible local customs and taxes according to the local legislation. If your country is not on the list of shipping countries at our checkout, you can always ask our customer service for shipping options to your country. Please contact [email protected]. Please make sure your contact information (name, address, e-mail address, phone number) are correct so we can contact you in case there are any issues with your shipment. If your parcel should return to us as unclaimed/unable to deliver due to incorrect contact information, an additional return fee will be charged.

Delivery times

We process the orders quickly, usually within 1-2 business days after the order is placed if we have all the products in stock. Please note that during busy seasons (for example Christmas) and during popular campaigns there might be some delays in the processing of orders.

Should we not have all products in stock, the order will be pending until we receive the product in stock. We will inform you if there are delays in the shipments. You can always check the stock status on the product page.

Delivery prices

The delivery costs depend on the delivery country, the order amount and the size of the delivery. You can see the different delivery methods in your shopping cart and during checkout. You can see the default shipping costs by country here:

View shipping prices by country

Returns and product changes

If you are located in the EU, you have the right to return your online order (or a part of it) within 14 days after receiving the order. Please note that the product must be unused and in original condition. Begin with contacting our customer support for assistance. Pleas see our full return and refund policy for further details. In short:

• We offer a free return policy for Finland and Germany.
• For all other EU countries, we will arrange for the return shipping, but you will be responsible for the return cost of 9,90 €. This return cost will be deducted from the refund amount.
• For countries outside the EU, there is generally no return or product change policy. Start by contacting our customer support. For returns from outside EU, you are responsible for all the return costs, all duties and taxes collected from you and / or us and for arranging for the shipping.

In case you received a faulty or a wrong product, we apologise for this! Please contact our customer support as soon as possible by email: [email protected] or by telephone +358 10 322 4480.

Data protection

We store only the information provided to us from the customer. We do not handle or store any information regarding the payment process. We only get information of wether the transaction succeeded or not. All the traffic between our servers and the customers web browser is encrypted.

We use cookies on our website. With the help of cookies we can for example maintain the contents of the shopping cart. Other cookies are used for analytics and advertising. You can manage the use of third party cookies from the cookie manager which you can find in the bottom left hand corner.