Delivery terms for the Crema web store

Buying

We deliver orders to all countries in the European Union. Orders outside the EU are shipped without VAT. The recipient is responsible for possible local duties, taxes and charges related to the order. We currently ship to the following countries in addition to all EU countries: Andorra, Australia, Canada, Canary Islands, Chile, China, Faroe Islands, India, Hong Kong, Iceland, Japan, Liechtenstein, Mexico, New Zealand, Norway, Russia, South Africa, South Korea, Switzerland, Turkey, USA, Åland Islands. The products can be ordered via our online store. Add the selected products to the shopping cart and proceed to checkout where you can enter your delivery information, choose the delivery method and pay for the order. After a successful payment transaction, your order is registered at Crema and you will receive a notification both on the screen and in your email.

The products are sold by Crema / PPL Media Ltd. The prices include Finnish VAT. Depending on the shipping country, the final price may change to reflect the VAT in your country. Should this happen, you will get notified of this during the checkout process, and you can review the changed prices before ordering. We reserve the right to price changes.

Orders outside EU . Orders outside the EU are shipped without VAT. The recipient is responsible for possible local duties, taxes and charges related to the order.

Registered customers

You can choose to register yourself as a Crema customer. This is not necessary and you can always order without registering. By registering yourself as our customer, you benefit in the following ways:

• You can browse your order history.
• You can maintain different shipping addresses (for example home and work addresses) and select the address without the need for entering the information again.
• You can register in advance or during the order process when entering your address information.

Payment methods

You can use the following payment methods in our web store:

Credit cards

We accept Visa and MasterCard. The payments are processed by Svea Payments Ltd. on their online service, and Crema does not have any access to your credit card details. The payment receiver is Svea Payments Ltd.

PayPal

If you have a PayPal account, you can use it to pay your order. The payments are processed by Maksuturva Group and PayPal on their online service, and Crema does not have any access to your credit card or account details.

Payment processor contact information

Svea Payments Oy
VAT no: FI21217030
Keilaranta 5
02150 ESPOO
Tel.: (09) 4241 7040 weekdays 9.00 – 15.00
Email: [email protected] www.sveapayments.fi/kuluttajatuki

Delivery of the orders

EU countries
The orders are sent as letters or parcels. All parcels receive a tracking code which you can use to track the delivery. The letter deliveries don’t have a separate tracking code.

You can also choose to pick up your order from our stores in Helsinki.

Non-EU countries
Orders outside EU are delivered without VAT. The recipient is responsible for possible local customs and taxes according to the local legislation. We currently ship to the following non-EU countries: Andorra, Australia, Canada, Canary Islands, Chile, China, Faroe Islands, India, Hong Kong, Iceland, Japan, Liechtenstein, Mexico, New Zealand, Norway, Russia, South Africa, South Korea, Switzerland, Turkey, USA, Åland Islands.

Delivery times

We process the orders quickly, often during the same day of the order (before noon) if we have all the products in stock. You can always check the stock status on the product page.

Should we not have all products in stock, the order will be pending until we receive the product in stock. We will always inform you if there are delays in the shipments.

Delivery prices

The delivery costs depend on the delivery country, the order amount and the size of the delivery. We offer cheaper or free deliveries for larger orders. You can see the different delivery methods in your shopping cart and during checkout. For parcels sent within Finland, the prices are the following:

• 4,90 € - for orders less than 40 €
• 2,90 € - for orders between 40 and 75 €
• 0 € - for orders more than 75 €

Returns and product changes

You have the right to return your online order (or a part of it) within 14 days after receiving the order. Crema also offers its customers an extended 30 day return policy. Please note that the product must be unused and in original condition. Please contact our customer service before returning any products.

We offer free return policy for orders within the EU. If you order outside the EU, you are responsible for the return costs.

In case you received a faulty or a wrong product, we apologize for this! Please contact our customer support as soon as possible by email: [email protected] or by telephone +358 10 322 4480.

Data protection

We store only the information provided to us from the customer. We do not handle or store any information regarding the payment process. We only get information of wether the transaction succeeded or not. All the traffic between our servers and the customers web browser is encrypted.

We do not give customer information to third parties. We send customer emails to those who have placed an order. The email can be unsubscribed at any point. Customers can also join our mailing list without a purchase at any time.

We use cookies on our website. With the help of cookies we can for example maintain the contents of the shopping cart.

Use of web analytics tools on Crema.fi

This website uses Google Analytics, a web analytics service provided by Google. Google Analytics uses cookies, which are text files placed on your computer. The cookies help the website analyse how users use the site. The information generated by the cookie about your use of the website is transmitted to and stored by Google on its servers, among other places in the United States. Google uses this information for the purpose of evaluating your use of the website, compiling reports regarding website activity and providing other services relating to website activity and internet usage. This information is used by us in developing the website, for statistical purposes and for marketing purposes.

The data is collected with the help of cookies, and you may decline the use of cookies by changing your browser settings. This will however affect the functionality on the website, and you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

The website uses cookies also for retargeting purposes in order to allow us to show relevant advertising to you on partner websites. Even this type of information collected is anonymous and no personal information is stored.

Google Analytics also collect information about the users’ interests and demographics based on what kind of sites the user has visited, which are members of the Google Display Network. Only anonymous data is generated regarding expected areas of interests, demographies etc. No information regarding which sites have been visited or any information regarding separate individuals are collected nor stored.

You can at any time permanently prohibit Google Analytics from collecting information based on your IP number. Please have a look at the following address for more info for opting out: http://tools.google.com/dlpage/gaoptout. More information about Google analytics tools and services can be found on the Google Privacy Policy page: https://support.google.com/analytics/answer/6004245

From time to time, we might use other analysis tools as well on our site. We will provide you with more information about possible other tools and software used upon request.