Customer returns

Consumers have the right to return your online order (or a part of it) within 14 days after receiving the order. Crema offers an extended 30 day return policy. Please note that the product must be unused and in original condition. Unfortunately, we cannot accept returns regarding foodstuff.

The extended return policy does not give you the right to try out or use the product. The product and the product package must be in original condition. You can of course open the product package carefully to check the product.

Return instructions

If you wish to return your order or part of it, please start with contacting our customer service for further instructions.

Shipping costs when returning goods during the cancellation period

If you want to cancel your order and return the ordered items during the 30 day cancellation period, please start the return process by contacting our customer service: [email protected]

Free return shipping is available from the following EU countries:

Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Italy, Latvia, Lithuania, Luxemburg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and United Kingdom. You will receive a return label as a pdf document from our customer service. Please print the return label and return the parcel to the same location where you picked up the parcel.

For other EU countries than mentioned above and all countries outside the EU, you are responsible for arranging for the return shipping as well as the return shipping costs. Please use a delivery method that will include parcel tracking for your return. Should your return not reach us and no tracking is available, we are unable to refund your purchase.

If the parcel returns to us as unclaimed/unable to deliver due to incorrect contact information, an additional return fee will be deducted. The fee will be determined by the shipping company’s fee of the return shipment, always at least 14,90 € within the EU (except Finland) and 49 € outside the EU. If you wish us to ship the parcel again, you’ll be charged for additional postage for the same amount as in the original order.

Please note that the returned item must be unused and in original condition. If the product or the product package is not in original condition, we cannot unfortunately accept the return. Please also note that the return policy is not valid for foodstuff (for example coffee) or products that have been customized for you.